Privacy Policy
Your privacy is fundamental to our relationship. This policy explains how Vitality & Grace Premium Wellness Store collects, uses, protects, and respects your personal information in accordance with UK data protection laws.
Our Commitment to Your Privacy
At Vitality & Grace Premium Wellness Store, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. We encourage you to read this policy carefully to understand our practices regarding your personal data.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Create an account or profile on our website
- Place an order for our products or services
- Subscribe to our newsletter or mailing list
- Contact us through our contact forms, email, or phone
- Participate in surveys, contests, or promotional activities
- Leave reviews or feedback about our products
- Request customer support or assistance
This information may include your name, email address, postal address, phone number, payment information, date of birth, preferences, and any other information you choose to provide.
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- Device information (mobile, tablet, desktop)
- Cookie data and similar tracking technologies
Information from Third Parties
We may receive information about you from third-party sources, including:
- Social media platforms when you connect your accounts
- Payment processors for transaction verification
- Marketing partners for demographic and interest information
- Analytics providers for website performance insights
- Publicly available databases and directories
Quick Contact
Data Protection Officer
For privacy-related questions:
Email: [email protected]
Phone: +44 20 7946 0017
Address:
1 Victoria Square
Birmingham, B1 1BD
United Kingdom
Business Hours:
Mon-Fri: 9:00-17:00
Sat: 10:00-16:00
How We Use Your Information
Order Processing & Fulfillment
We use your personal information to process and fulfill your orders, including payment processing, shipping, delivery, and handling returns or exchanges.
Customer Service
To provide customer support, respond to inquiries, resolve issues, and improve your overall experience with our products and services.
Marketing Communications
To send you promotional materials, newsletters, product updates, and special offers. You can opt out of marketing communications at any time.
Website Improvement
To analyze website usage, improve user experience, develop new features, and optimize our product offerings based on customer feedback.
Legal Compliance
To comply with legal obligations, enforce our terms of service, protect our rights, and ensure the security and integrity of our services.
Personalization
To personalize your shopping experience, recommend products based on your preferences, and provide tailored content and offers.
Legal Basis for Processing
Contract Performance
We process your personal data to perform our contract with you, including order processing, delivery, and customer service.
Legitimate Interests
We may process your data based on our legitimate business interests, such as improving our services, preventing fraud, and conducting business analytics.
Consent
For certain activities like marketing communications, we rely on your consent, which you can withdraw at any time.
Legal Obligations
We may process your data to comply with legal obligations, including tax laws, consumer protection regulations, and other applicable laws.
Data Sharing & Third Parties
We may share your personal information with the following categories of third parties:
- Service Providers: Payment processors, shipping companies, email service providers, cloud storage providers
- Professional Advisors: Legal counsel, accountants, auditors, and other professional service providers
- Marketing Partners: Analytics providers, advertising platforms, social media companies
- Regulatory Authorities: Government agencies, law enforcement, regulatory bodies when required by law
We ensure that all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
Your Data Protection Rights
Right to Access
You have the right to request copies of your personal data that we hold about you.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer your personal data to another organization, or directly to you, under certain conditions.
Right to Object
You have the right to object to our processing of your personal data, under certain conditions.
Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below.
Contact Privacy TeamResponse Time
We will respond to your request within one month of receipt. In some cases, we may need longer to process complex requests.
No Fee Required
You will not have to pay a fee to access your personal data or to exercise any of your rights.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Enable enhanced functionality and personalization
- Marketing Cookies: Used to deliver relevant advertisements
Managing Your Cookie Preferences
You can manage your cookie preferences through:
- Our Cookie Preference Center on this website
- Your browser settings to block or delete cookies
- Third-party opt-out tools for advertising cookies
Cookie Control
You can update your cookie preferences at any time using the button below.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- SSL encryption for data transmission
- Secure data storage and access controls
- Regular security audits and updates
- Employee training on data protection
- Incident response procedures
- Data backup and recovery systems
While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Retention Periods:
- Account Information: Until account deletion or 7 years after last activity
- Order Data: 7 years for tax and legal compliance
- Marketing Data: Until consent withdrawal or 2 years of inactivity
- Website Analytics: 26 months maximum
- Customer Service Records: 3 years after case closure
After these periods, we will securely delete or anonymize your personal data.
International Data Transfers
Your personal data may be transferred to and processed in countries outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.
Safeguards Include:
- Adequacy decisions by the UK government
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
Children's Privacy
Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Vitality & Grace Wellness Ltd
Address:
1 Victoria Square
Birmingham, B1 1BD
United Kingdom
Phone: +44 20 7946 0017
Email: [email protected]
Privacy Email: [email protected]
Business Hours:
Mon-Fri: 9:00-17:00
Sat: 10:00-16:00
Last Updated: 15 December 2024